4 Replies Latest reply on Jul 28, 2017 9:16 AM by Aydin Kirkewoog

    Communication Limits and Blocking Non-Operational Emails

    Aydin Kirkewoog

      In the admin section, you can set communication limits. Easy enough.  However, when you click to edit communication limits, there is an option titled "Default behavior if a lead is over communication limits" with one checkbox that says "block non-operational emails." 

       

      What happens if you set the communication limits, but don't check "block non-operational emails?"  I thought the purpose of "per day" and "per 7 days" limit was to automatically block non-operational emails, so why is there a second option to block non-operational emails?