4 Replies Latest reply on Jul 28, 2017 9:16 AM by b2c5b5e2af8b0bdcda8ce480ca510c7add81c536

    Communication Limits and Blocking Non-Operational Emails

      In the admin section, you can set communication limits. Easy enough.  However, when you click to edit communication limits, there is an option titled "Default behavior if a lead is over communication limits" with one checkbox that says "block non-operational emails." 

       

      What happens if you set the communication limits, but don't check "block non-operational emails?"  I thought the purpose of "per day" and "per 7 days" limit was to automatically block non-operational emails, so why is there a second option to block non-operational emails?