4 Replies Latest reply on Aug 7, 2017 8:10 AM by 1231fd5dcb648c47be0d06bbc84736042b7e9aa6

    Nurture Programs: Skipping a step if Asset has already been viewed

    Spencer McKinney

      Does anyone know the best way to avoid this situation?

       

      We have a Nurture campaign set up for a new product launch. Set up in this order within the stream. We have not yet launched this nurture but had a question.

      1. Blog
      2. eBook
      3. Case Study
      4. Case Study
      5. Demo Request

      What if a lead were to download "4. Case Study" prior to being in the stream and then being placed at "1. Blog" to start the nurture progress? Are there any suggestions on preventing this lead from getting an email telling them about "4. Case Study" again? They have already downloaded this asset and don't want them to receive an email from us for something they have already done.