6 Replies Latest reply on Jan 14, 2019 10:14 AM by Carla Cabaceira

    MSI Question

    Alexis D'Alba

      Hey community,


      We currently have 60 Sales Insight licenses, and 103 have been used in the past 30 days. Can someone explain what these licenses  mean and how 103 have been used if we only have 60? Recently, sales has been trying to created views using MSI, however, their team's accounts or owned accounts are now showing up.  I'm wondering if this has anything to do with the licenses or if it's an issue on the SFDC end. Any insights are appreciated.



        • Re: MSI Question
          Devraj Grewal



          Please move this discussion to Products as it is Marketo-specific.


          So this means you have 60 active seats/licenses for use that you are paying for. The 103 number is referring to how many unique SFDC users have viewed a page layout containing MSI in the last 30 days. If an SFDC user views a layout containing the MSI widget, it registers as a license.

          • Re: MSI Question
            Dan Stevens.

            Alexis - just out of curiosity, where are you seeing the 103 licenses that have been used?  The only area within the UI that I'm aware of is in Admin:


            And the "used" number only refers to those that have used the email plug-in.  It does not track the number of users in CRM that have seen the MSI iframe.

            • Re: MSI Question
              Carla Cabaceira

              Hi all,

              I'm currently facing the same issue, but we just have 10 licenses and the number that shows been used is much larger. What does the word "used in the last 30 days" exactly means? Can this number always be bigger that the number of licenses allowed? Can I have all my SF users have the Sales Insights view without having the license?

              When I click on the tab"Email Add in" it shows no licenses exists.


              Thank you,