21 Replies Latest reply on Jul 27, 2017 2:21 PM by Grégoire Michel

    smart campaign sends the email twice after a wait step

    Tom Liolios

      Hi there,

       

      I have a smart campaign set up that needs to send an email after a wait step. In the wait step I use tokens to specify when the wait is over.

      The wait step works properly, however, when it is time to send the email, Marketo sends the email twice.

       

      That is not how I set it up.

       

      See below the flow steps:

       

       

      And here the results of this campaign:

       

      As you can see, the time of sending is correct. However, it is strange that the same lead gets the email sent twice.

       

      Any thoughts on why this is happening?

       

      Thank you!

      Tom