2 Replies Latest reply on Jul 19, 2017 1:00 PM by Grégoire Michel

    Loop Issue with SFDC

    Karen Black

      According to our SFDC folks, there is a rule about only the first letter being capitalized in SFDC. But if Marketo (for example) has something different in the name field then SF DC (like all caps) there will be an update war between the two applications

      Example:
      Mary jo (first name) Li (last) name in SFDC
      Mary Jo (first name) Li (last) name in Marketo
      will go back and forth updating (as they consider them different)

       

      Anyone else experience this, and how did you resolve it?

        • Re: Loop Issue with SFDC
          Darrell Alfonso

          Hey Karen,

           

          Is that a custom rule for your business?

           

          I am seeing records in SFDC with the first name not capitalized.

           

          According to the docs, SFDC should win if there is a conflict.

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          • Re: Loop Issue with SFDC
            Grégoire Michel

            Hi Karen,

             

            There is not such built-in rule in SFDC, so this is something that has been specificly in your org.

             

            Furthermore, this is probably a workflow that does this in SFDC.

             

            Also, in Marketo, there is not reason why it should change back to the previous values unless your are invoking a webhook or a mechanism, on a data value change trigger.

             

            What you can do is prevent the trigger from firing in Marketo with a "source" constraint:

             

             

            -Greg

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