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Preview segmentation in email that contain tokens

Question asked by c33c718812f30a083be913fcfaa9721ec34b3d80 on Jul 17, 2017
Latest reply on Jul 17, 2017 by Sanford Whiteman

I'm trying to test an email that contains dynamic content via segmentations, and where the text for each segment should be populated with personalized content via tokens. I can't figure out how to preview/test in a way that applies the segments & token content.

 

Simplified version of what I'm trying to achieve:

SEGMENTS

1. Has consult scheduled, all info

Text should be, "<token: customer name>, <token: consultant name> will meet you at <token: time> on <token: date> at <token: location>."

 

2. Has consult scheduled, no location

Text should be, "<token: customer name>, <token: consultant name> will meet you at <token: time> on <token: date>."

 

3. Has consult scheduled, no specific consultant

Text should be, "<token: customer name>,  your consultant will meet you at <token: time> on <token: date> at <token: location>."

 

My results from attempted tests:

- When I use the email preview to review by segment, I see that they are organized properly with the correct token name variables.

- When I use the email preview by lead, the token data is populated but segmentation isn't applied (the default email text is used)

- When I "send a test" to myself, using a lead name that I know reflects a particular segmentation, the email I receive is the default email with variable names (i.e. not variable values).

 

Can someone offer any insight as to what I'm doing wrong? I've read all the relevant documentation about segmentation, tokens, and dynamic emails and I can't find the answer.

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