7 Replies Latest reply on Jul 12, 2017 2:05 PM by Robb Barrett PRD

    Token Is In Use and Cannot Be Overridden - Nurture Nightmare!

    Robb Barrett PRD

      Wow, just discovered this and it's a REAL nightmare!  Marketo recommends using Programs in Engagement Streams but - get this!  If you clone them across workspaces, all of the tokens are either created as new or overwrite existing tokens - IN EVERY. SINGLE. PROGRAM. IN. THE. STREAM!!!  This is a NIGHTMARE and causes all sorts of "token is in use and cannot be overwritten" headaches.  Oy!

       

      What I'm seeing is that it's less work to just go ahead and create the program from scratch rather than clone across workspaces.  Add to it that deleting an Engagement Program is one of the most complex things you can do in Marketo.

       

      Wow does this need to be fixed.