7 Replies Latest reply on Jul 12, 2017 2:05 PM by Robb Barrett PRD

Token Is In Use and Cannot Be Overridden - Nurture Nightmare!

Robb Barrett PRD Jul 11, 2017 10:51 AM

Wow, just discovered this and it's a REAL nightmare! Marketo recommends using Programs in Engagement Streams but - get this! If you clone them across workspaces, all of the tokens are either created as new or overwrite existing tokens - IN EVERY. SINGLE. PROGRAM. IN. THE. STREAM!!! This is a NIGHTMARE and causes all sorts of "token is in use and cannot be overwritten" headaches. Oy!

What I'm seeing is that it's less work to just go ahead and create the program from scratch rather than clone across workspaces. Add to it that deleting an Engagement Program is one of the most complex things you can do in Marketo.

Wow does this need to be fixed.

Re: Token Is In Use and Cannot Be Overridden - Nurture Nightmare!

Grégoire Michel Jul 11, 2017 12:51 PM (in response to Robb Barrett PRD)

Hi Robb,

Thx for letting us know. I have another reason to avoid storing programs inside an engagement program

-Greg
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Re: Token Is In Use and Cannot Be Overridden - Nurture Nightmare!

Dan Stevens Jul 11, 2017 1:29 PM (in response to Robb Barrett PRD)

Robb, are you referring to tokens at the EP level or nested program level (or both)? We have an EP template that we use when a new EP is needed in a workspace. In this example there's just one token:

When we clone this, this token stays in tact.

I would try this with one of our existing EPs with nested programs - but like you say, deleting these are a nightmare.
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- Re: Token Is In Use and Cannot Be Overridden - Nurture Nightmare!
  
  Robb Barrett PRD Jul 12, 2017 9:12 AM (in response to Dan Stevens)
  
  If you import a program from one workspace to another (because cloning never seems to work) then all tokens become Overwritten, even if they're the exact same value
  
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  - Re: Token Is In Use and Cannot Be Overridden - Nurture Nightmare!
    
    Dan Stevens Jul 12, 2017 9:27 AM (in response to Robb Barrett PRD)
    
    are you "cloning" or "importing" a program? When we clone across workspaces (e.g., from our CoE workspace - where all program templates reside - to a country workspace), we don't experience issues like this.
    
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    - Re: Token Is In Use and Cannot Be Overridden - Nurture Nightmare!
      
      Robb Barrett PRD Jul 12, 2017 12:02 PM (in response to Dan Stevens)
      
      Importing. I can't ever seem to get Cloning across workspaces to work for me.
      
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      - Re: Token Is In Use and Cannot Be Overridden - Nurture Nightmare!
        
        Dan Stevens Jul 12, 2017 12:18 PM (in response to Robb Barrett PRD)
        
        By chance, are the tokens defined outside the program (e.g., at the campaign folder level - where they're inherited)?
        
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        Re: Token Is In Use and Cannot Be Overridden - Nurture Nightmare!
        
        Robb Barrett PRD Jul 12, 2017 2:05 PM (in response to Dan Stevens)
        
        Yes, there are folder level tokens.
        
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