6 Replies Latest reply on Jul 7, 2017 1:58 PM by Olga Khadieva

    Unsubscribes not tracked in the Email Performance Report

    Olga Khadieva

      We have a custom unsubscribe method where people get unsubscribed when they click on a link in the footer. This link takes them to a confirmation landing page ("You have been successfully unsubscribed"), but there is no form on it. I have a Smart Campaign that changes "Unsubscribe" to TRUE when they click on this link. However, i noticed that this unsubscribe method doesn't result in the "Unsubscribe from email" activity and those unsubscribes are not reflected in the Email Performance report.

       

      How can I make sure that these unsubscribes are being tracked in the report and result in "Unsubscribed from email" activity. Would adding ?mkt_unsubscribe=1&mkt_tok=##MKT_TOK## at the end of the link solve this issue?

       

      Thanks!