4 Replies Latest reply on Jul 4, 2017 9:42 PM by Danny Botterill

    SPF Record

    Danny Botterill



      I am setting up the IT protocols for Marketo.


      I have successfully added the DKIM record and it is showing as verified.




      There seems to be an issue with the SPF record:


      Any ideas what the issue may be? I have followed the instructions and added the mktomail.com line:


      v=spf1 include:spf.protection.outlook.com a:smtpout1.metawerx.net a:mktomail.com ip4: ip4: ip4: -all


        • Re: SPF Record
          Sanford Whiteman

          If you're not paying for Marketo's branded sender add-on, you don't need to add anything to your SPF.


          You incorrectly added an a: mechanism instead of include:, but again, you likely don't need to add anything and can easily break your record by including Marketo's. See my posts at http://blog.teknkl.com/tag/spf

            • Re: SPF Record
              Danny Botterill



              Thanks so much for your response, it is really appreciated.


              We are launch pack customers and Marketo sent us the setup steps including IT protocol. I have been working through this list assuming all tasks are to be completed. It is frustrating that the SPF task isn't relevant to us and could have caused issues. I have now requested this be removed from SPF record.


              For companies that have not paid for sender add-on does the SPF status always show 'pending configuration'?


              Am I correct in thinking that the DKIM task is ok to leave as that is showing as verified in Marketo.


              Kind regards,