5 Replies Latest reply on Jun 30, 2017 9:22 AM by Sanford Whiteman

    Tracking not work properly

    Digital OC

      Hi all,

       

      I have a problem with marketo tracking, maybe some of you can help me to understand how to fix the problem.

      I have created a program in which I have sync a SF database, then I have created an email in marketo and this email redirect to an external Lp in which I have put the Munchkin code to track all the activities. In this external lp is present a form.

       

      All the activities done on the email are tracked correctly, while the activities on the lp are visible only after people fill in the form. This is a big problem for us because no actions result visible.

      People who click on the lp are all known visitor so I expect they are recognize.

      Do you have some suggestion to fix this issue?

       

      Many thanks!

       

      Margherita