9 Replies Latest reply on Jul 7, 2017 2:42 PM by Grégoire Michel

    Why is Marketo not updating existing lead in Salesforce?

      Hi Community,

       

      We are running into an issue where Marketo spits an error saying that we are creating a duplicate record in Salesforce whenever we try to sync a record from Marketo --> Salesforce.

       

      The record already exists under the same email address in both systems so I don't understand why Marketo isn't just updating the existing record.

       

      Can someone shed some light on this?

       

      Thanks,

      Hoi