4 Replies Latest reply on Jul 6, 2017 7:13 PM by Tara Rowe

    Support Issues?

    Hobie Thompson

      Is anyone else currently having issues accessing Marketo Support? I see the P1 Alert about RCA services on the support page, but nothing else. When I try clicking 'Submit a Case' I get the following message:

      You are currently logged in through an instance that does not have rights to access the Marketo Support Portal.

       

      Please login with your Marketo Credentials from your supported production instance to get access to the Marketo Support Portal.

      When I call in, I get a message saying our account isn't enabled for phone support, when I know for a fact it is.

       

      Any advice for what to do here? I currently am unable to submit a support ticket through either of the normal channels (phone, web).