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SalesForce Creating Duplicates with Leads Pushed from Lead Scoring

Question asked by Meghan Fisher on Jun 22, 2017
Latest reply on Jun 23, 2017 by Grégoire Michel

Hi there,


We are having an issue right now where when someone reaches our lead score threshold and is automatically pushed to SalesForce it is creating a separate, duplicate lead for those customers or leads who are already in SalesForce. Has anyone else had this issue? I would assume there is some way to tell Marketo to add the information to the existing lead in Salesforce instead of creating a new lead entirely.


Any help would be appreciated!


Thank you.