3 Replies Latest reply on Jun 16, 2017 2:59 PM by Jasmine Jackson-Irwin

    Database Smart List not pulling correctly

    Jasmine Jackson-Irwin

      Hi everyone,


      We have a running smart list in the database of Marketo that pulls all records that reflect "Account Type is Customer = true". This information is used for a quarterly newsletter.


      Right now, I'm noticing that all SFDC Contacts we have mapped to one particular account that *should* be populating in that smart list are not. Some contacts have opted out of emails, which would make sense, but most of them have not and they're still not populating in the list. I've checked the filters, made sure the account details in SFDC are right and still - no luck.


      Any idea as to what may be happening? Is there a way to override this, or fix the smart list? I've tried refreshing, clearing cache, enabling/disabling sync... nothing seems to be working.