AnsweredAssumed Answered

Member Status in SFDC is not same as Program Status in Marketo

Question asked by f3aeb9e180314250bffd21750301351e7010be29 on Jun 7, 2017
Latest reply on Jun 9, 2017 by f3aeb9e180314250bffd21750301351e7010be29

Hi

I am facing an issue with member status in SFDC campaigns. Status is changing in Salesforce based on the tag values and again changing back to the previous status.

For example:

1. Send email(Batch filter Campaign)> Program Status> Send;> SFDC Status> Send

2. Open Email (Trigger Campaign)>Program Status> open email;> SFDC Status> Open email

3. Viewed eBook(Trigger Campaign)>Program Status> viewed eBook;> SFDC Status> Viewed ebook

Opened email and Viewed eBook are success with respective tag values: 20 and 30 and send is not a success

 

Now the problem is member status are changing from send> viewed ebook and back to send in SFDC but in marketo statuses are fine.

 

I am working with support but could not find any solution for that. I am looking forward to the community for any helpful solution to try.

 

Thanks,

Vipula

Outcomes