6 Replies Latest reply on Jun 9, 2017 8:54 AM by Vipula Dhamija

    Member Status in SFDC is not same as Program Status in Marketo

    Vipula Dhamija

      Hi

      I am facing an issue with member status in SFDC campaigns. Status is changing in Salesforce based on the tag values and again changing back to the previous status.

      For example:

      1. Send email(Batch filter Campaign)> Program Status> Send;> SFDC Status> Send

      2. Open Email (Trigger Campaign)>Program Status> open email;> SFDC Status> Open email

      3. Viewed eBook(Trigger Campaign)>Program Status> viewed eBook;> SFDC Status> Viewed ebook

      Opened email and Viewed eBook are success with respective tag values: 20 and 30 and send is not a success

       

      Now the problem is member status are changing from send> viewed ebook and back to send in SFDC but in marketo statuses are fine.

       

      I am working with support but could not find any solution for that. I am looking forward to the community for any helpful solution to try.

       

      Thanks,

      Vipula