2 Replies Latest reply on Jun 2, 2017 10:23 AM by Steven Vanderberg

    MSI operational email flag not being respected

    Sean Richards
      • I have an email exposed to MSI which is set to Operational Email
      • I navigate to a Lead which is marked as "Email Opt Out"/Unsubscribed
      • Select "Send Marketo Email"
      • Select the operational email template and click send


      Expected behaviour:

      • Even though the Lead is opted out, the email template is set to operational, so should be sent


      Actual Behaviour

      • Email is not sent
      • Unsubscribe is respected by Marketo


      Can anyone confirm if this is this is meant to behave like this or if this is a bug?