5 Replies Latest reply on Jun 2, 2017 12:24 PM by Dory Viscogliosi

    Easy question: removing a bunch of people from engagement streams

    Kevin Lustgarten

      This can't be too hard.

      We have a nurture program. It's pretty basic.

      Since January we've been adding people to the program through weekly list imports.

      Now we need to remove a few thousand people who are no longer customers.

      We have a field in our database called Eligibility Indicator. I was thinking to flip that field to N for everyone who's no longer a member (through an import). Then create a smart list of those people who are in the engagement program and who are no longer eligible.

      Then I thought it would be easy to pause those people or remove them from the program completely forever.

       

      What's the right way to do it?