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Salesforce SYNC Issues

Question asked by 4ab1692bcae2ba333a301dbc8a738ae5981d2677 on Jun 1, 2017
Latest reply on Jun 2, 2017 by 4ab1692bcae2ba333a301dbc8a738ae5981d2677



We have just switched over our Marketo account from using an agency to manage our Marketo to managing our Marketo in-house at my company. We had to change the SFDC profile set up from the agency to my company and followed all of the steps in the set up process. The last step of changing the credentials under our administration tab>integration>SFDC is where we seem to be having issues. We have updated the Username, Password, and Token to reflect our new account, but after we click save, the password changes and now we have failed syncs. Why is Marketo not accepting this updated password?


This is the Salesforce sync error we are receiving:


Salesforce sync errors: soqlBatchQuery failed - INVALID_FIELD: CreatedDate, Description, Id, IsAllDayEvent, IsDeleted, OwnerId ^ ERROR at Row:1:Column:70 No such column 'IsAllDayEvent' on entity 'Event'. If you are attempting to use a custom field, be sure to append the '__c' after the custom field name. Please reference your WSDL or the describe call for the appropriate names.


We appreciate any help with this issue.


Thank you!