2 Replies Latest reply on Mar 13, 2018 10:05 PM by Ravi Kiran Reddi

    Facebook Custom Audience Not Showing Up in Facebook

    Emily Hurn

      Hi,

       

      I'm having trouble getting my Facebook Custom Audiences to show up in my Facebook Business Manger Ad portal. I've installed the "Facebook Custom Audiences" service in Launchpoint. After doing that, I used the "Send via AdBrdige" option for a customer list in our Marketo database.  Marketo confirmed the AdBridge send, but the FB Custom Audience is not showing up in my Facebook Business Manger Ad portal. Is there normally a lag in time for it show up? It's now been at least an hour or two. Is there a step I'm missing? Thanks in advance for the help!

       

      Best,

      Emily