AnsweredAssumed Answered

Facebook Custom Audience Not Showing Up in Facebook

Question asked by Emily Allison on May 24, 2017
Latest reply on Feb 4, 2019 by Wyatt Bales

Hi,

 

I'm having trouble getting my Facebook Custom Audiences to show up in my Facebook Business Manger Ad portal. I've installed the "Facebook Custom Audiences" service in Launchpoint. After doing that, I used the "Send via AdBrdige" option for a customer list in our Marketo database.  Marketo confirmed the AdBridge send, but the FB Custom Audience is not showing up in my Facebook Business Manger Ad portal. Is there normally a lag in time for it show up? It's now been at least an hour or two. Is there a step I'm missing? Thanks in advance for the help!

 

Best,

Emily

Outcomes