1 Reply Latest reply on May 23, 2017 11:55 AM by Sanford Whiteman

    Email scripting - Replace email address with x if value is y

    Xavier Martin

      Hello Community!

       

      We are looking to use email scripting for "From Address" and "reply-to" because many of our unassigned leads/contacts (unapproved accounts) have "Salesforce Admin" as the owner and tech@hired.com as the email address and we are trying to reactivate these clients via personalized emails and that will not be a good look for those clients to receive what looks to be a personal outreach email from "Salesforce Admin."

       

      So, what we want to do is have a default From, From Address, and Reply-to for leads/contacts that have Salesforce Admin as the owner. Below I have placed so scripting that we have created thus (for email from address and reply-to) far but it is not working.

       

      #if(${lead.Account_Owner_Email_Address}=="tech@hired.com")

      #set($x_test = "kyle.cushing@hired.com,")

      #else

      #set($x_test = "${lead.Account_Owner_Email_Address},")

      #end$

       

       

      When we try to send test emails, we get nothing. What are we missing? Anything helps!! Please and thank you!!!!! Courtney Grimes Sanford Whiteman Support

        • Re: Email scripting - Replace email address with x if value is y
          Sanford Whiteman

          Well, 2 main things:

           

          1. You aren't outputting anything!

          2. You have a breaking syntax error with that trailing $

           

          1 minor thing:

           

          1. Don't use ${formal.notation} unless you're inside a string. This will cause hard-to-find errors.

           

          #if($lead.Account_Owner_Email_Address == "tech@hired.com")
          #set($x_test = "kyle.cushing@hired.com,")
          #else
          #set($x_test = "${lead.Account_Owner_Email_Address},")
          #end
          ${x_test}
          

           

          (Also wouldn't bother @ing Support -- Velocity isn't in their domain.)