I have a LP with 3 videos in it. The customer journey expected is a trigger email sent when the user watch the first video. To do this I have created a smart campaign and in the smart list I've put the trigger Visit web page with 2 conditions:
- Webpage contains video_tracked/Played
- Querystring contains path (=path of the LP) and videoId (=videoId of the first video on the LP)
Do you think that if I have more than one video in the same LP, this can cause issues on the tracking? For example could it happen that the user who watch the three videos receive the trigger email three times? It should receive it just once after watching the first video on the LP.
Thanks a lot,
For example could it happen that the user who watch the three videos receive the trigger email three times?
Yes, that could happen.
To avoid this, limit the qualification rules for the Smart Campaign to once per <something>.