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Tokens in Sales Insights

Question asked by fab717a9f0696581bfcacca3f6e307e5c0b21d1b on May 5, 2017
Latest reply on Aug 3, 2017 by Chris Saporito

Hi Everyone,

 

We are using a set of emails with Sales Insights in Salesforce, and the emails have tokens for First Name. When we've sent tests, as in an actualy email to say myself, the first name doesn't populate. It's just the {{lead.First Name:default=Hello}}. Should the token be pulling in the contact's name or does the person sending the email need to put their name in if they see fit? Is that just something that's standard from sending emails from the Sales Insights?

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