9 Replies Latest reply on May 18, 2017 5:28 AM by Dan Stevens

    Using a Program within an Engagement Program - Communication Limit Question?

    Jessica Biblis

      I love that engagement programs respect communication limits. When using just an email, it is pretty clear that if the communication limit is met, that email will be sent at the next cast (assuming communication limit is not maxed at that point).

       

      What I'm not clear on is what happens when someone who is at their communication limit enters a program (also set to respect communication limits) within the engagement stream. I think it is safe to assume that they will not be sent the email, but then when the time comes for the next cast, will they move on to the next content piece or will they be sent the email in the program that they were not sent in the prior cast?