Paul Wilson

[Support Tip] How to extract the Marketo Error Log from DCRM

Discussion created by Paul Wilson Employee on Apr 27, 2017
Latest reply on Apr 27, 2017 by Jonathan Ng

Greetings all!

There are times when it is helpful for Marketo support for you to attach records from the Marketo Error Log in DCRM. In order to do that you need to modify the View in DCRM to add all of the available columns so Marketo support gets the data they need.

 

Here is what you need to do the first time to do that (instance is D 365 so your steps may be slightly different).

 

Step 1: Navigate to Settings, Customizations

MEL System Configure.png

 

Step 2: Expand the Entities and find the Marketo Error Log Entity and select Views

MEL View 1.png

 

Step 3: Edit the Active Marketo Error Log view and select Add Columns

MEL View 2.png

 

Step 4: Select all columns

MEL View Add Columns.png

 

Step 5: Save and Close

MEL save and close.png

 

Step 6: Publish All Customizations

Screen Shot 2017-04-27 at 2.36.41 PM.png

 

Step 7: {Optional} Filter the entries by created date

MEL filter.png

 

Step 8: Select Export to Excel

MEL Export to Excel.png

Now you have an Excel file to attach to your Marketo support case!

 

Paul Wilson

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