AnsweredAssumed Answered

Re-run Engagement Program

Question asked by 51899 on Sep 22, 2014
Latest reply on Sep 22, 2014 by 51899
Hi all,

We've recently set up a nurture campaign, consisting of 8 emails (and resends). All leads that reached a score of 50 automatically get synced with Salesforce and will flow into the next phase.

However, all leads that didn't reach the score of 50 while going through the first phase are now only receiving our newsletter and are scoring too slowly.

I would like to put these leads back into our (first) nurture phase, but because they have the 'finish program' status they can't go through the engagement program again it seems.

Is there a way to change this program status and put them back in? (I prefer not to clone the program)