HTML and Text Missing when I go into email to edit

Anonymous
Not applicable

HTML and Text Missing when I go into email to edit

I have an email that I am trying to edit. When I click in to edit the HTML section and Text section are both blank and I am unable to edit the email. Help!

2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

Re: HTML and Text Missing when I go into email to edit

Eric, pls move the thread to Products. This space is for discussions about the Champs incentive program, not support.

Grégoire_Miche2
Level 10

Re: HTML and Text Missing when I go into email to edit

Hi Erin,

Have you upgraded from email 1.0 to 2.0?

Has someone made some changes to the template (and in the process changed ID or types of Marketo elements)?

These are typically the 2 reasons for this type of issues.

-Greg