4 Replies Latest reply on Apr 14, 2017 6:08 AM by Ronda Vye

    Communiation by person / role

    Ronda Vye

      Is there a way to change communication limits (amount of emails) by the individual.  Our internal sales teams like to receive the emails we are sending out to our leads and on a heavy week, they are hitting our limit of 5 emails per week.   I want to adjust so they can receive all the emails but also keep my safeguard in place for my leads to have the 5 person limit.

        • Re: Communiation by person / role
          Dan Stevens

          As long as you make these emails "operational" (which you should do anyway for internal alerts like this), they won't be impacted by the communication limits you set.

          2 of 2 people found this helpful
            • Re: Communiation by person / role
              Ronda Vye

              This is a nurture stream and I have the sales team included in the stream as a seperate list. If I make the emails operation won't that effect the leads I have in the stream with them?  Should I be created a seperate program just for them?

               

              I don't think we are using best practice for handling our "Internal Employees who wish to see communications" as well as "Testing Emails" to keep out of our metrics and also for issues like this.   Is there a good document or place I could learn how to manage this effectively.