2 Replies Latest reply on May 15, 2017 1:50 AM by David Straman

    Disappearing Analytics Reports

    Christine Chow

      Hello,

       

      I created a number of analytics reports under "Analytics Private". The reports still exist under "History" but cannot be found with a search and are not on the lefthand panel. Any ideas on how to locate / display on the left side?

        • Re: Disappearing Analytics Reports
          Grégoire Michel

          HI Christine,

           

          If you are 100% you saved them , then it's a case for support.

           

          -Greg

          1 of 1 people found this helpful
          • Re: Disappearing Analytics Reports
            David Straman

            Hi Christine,

             

            I just had the same issue. It looks like a bug to me, but I found a work around.

             

            Marketo did not seem to be displaying reports within analytics if they were saved within a folder that was inside of another folder if that parent folder had no reports in it itself. I was able to resolve the issue by saving a dummy report in the parent folder...

             

            Problem:

            • Parent folder
              • Nested folder
                • Report was saved here <-- and would disappear

             

            Solution:

            • Parent folder
              • Added a dummy report here
              • Nested folder
                • Report was saved here <-- now it's visible in the navigation again... yay!