7 Replies Latest reply on Dec 11, 2017 2:25 PM by Albert Li

    Upon auto-conversion from lead to contact fields are erased - Help

    Albert Li

      I am experiencing an issue where a 3rd party program within SFDC helps auto-convert leads to matched target accounts to contacts. Upon conversion a few key fields are overwritten with blank values.

       

      When I look at the reason it states "Synced from salesforce.com Contact ID: XXXXX"

       

      Screen Shot 2017-04-07 at 4.25.01 PM.png

       

      How can I prevent SFDC from overwriting the field value with "null"?

       

      What I tested:

      I tried blocking field updates on the field by checking SalesForce Sync but that prevents marketo from updating the field.

      I tested the standard conversion of Leads to Contacts within salesforce by clicking the convert button and the field information carries over just fine.