3 Replies Latest reply on Mar 31, 2017 2:50 PM by Hobie Thompson

    How Marketo deals with merged lead email addresses

    Hobie Thompson

      I've gone through the Community documentation, and I may be missing something, but I can't seem to find what would happen in this specific case:

       

      Lead 1 is John Smith with email address john.smith@email.com.

      Lead 2 is John Smith with email address john.smith@company.com.

       

      The leads are merged, with the second record being the one selected for data to keep.

      If John Smith comes to another LP with a Marketo form, for example, and enters john.smith@email.com as his email address, what happens? Does Marketo remember the merge? Is a new Lead created?