We are looking to set up a campaign that monitors how quickly our sales team is following up on leads. This is what we want to achieve:
It is a business rule that our sales team must follow up with leads when the lead reach a lead score of 50 points within 24 hours. At the end of the month we want to report on each sales person and say they followed up with X amount of leads in 24 hours, and did not meet this criteria for X amount of leads. Is something like this possible to set up? Is there any best practices for this scenario that might work better?
My initial thought was to create a task in SFDC every time a lead reach 50 points. They sales person must acknowledge that task within 24 hours.