3 Replies Latest reply on Mar 28, 2017 11:53 AM by Grégoire Michel

    Recurring Lead in Marketo cannot sync to MS Dynamics, because it already exists

    Vanessa Cometa

      Hello,

      I have a question regarding "broken" lead sync.

      Let us assume, that a lead is created in Marketo and accordingly syncs to MS Dynamics.

      If this lead with the email address as primary key gets deleted in Marketo and  "reregisteres" many months later (data remains untouched in the CRM), is it be possible, that the Marketo and CRM entry will "resync" it's data?

       

      I have tested this with a test lead, and it seems that the lead cannot sync to the CRM, because that specific email address already exists there.