9 Replies Latest reply on Mar 23, 2017 1:56 PM by Grégoire Michel

    Marketo campaign statuses not matching/updating Salesforce statuses

    Caitlin McCormick

      Even after ensuring the campaign type and member statuses match, member statuses are not matching across Marketo and SFDC. I asked a rep at SFDC to help and they said it was a Marketo issue.


      Here's an outline of exactly what's happening:

       

      A new program is created in Marketo. The program is synced to a SFDC campaign.

      Members are added to the campaign by list import in SFDC, manual update in SFDC, or in a flow step in Marketo.

      The problem is, when we go to update the member status in SFDC, it automatically reverts back. This is where the SFDC rep says that it's a Marketo issue.

      When we update the status in Marketo it doesn't update in SFDC.


      Any help would be appreciated. Thanks!