8 Replies Latest reply on Mar 20, 2017 2:45 PM by Grégoire Michel

    A/B Champion Challenger whole emails - not sending challenger

    Veronica Reid

      I have a triggered campaign set up to A/B test 2 emails. Looking at the stats, it seems that the challenger email is not being sent.

       

      What could be the reasons that this is happening?  - we have done the same for testing subject lines and it has worked fine.

       

      We have seen instances where more than 1 triggered campaign sending the same email with a champion challenger test has caused problems. But in this instance it is 1 smart campaign sending the email.

       

      Any help would be appreciated