8 Replies Latest reply on Mar 20, 2017 2:06 PM by 82cdd7fcac97945c9fe7a1459cedabe23ca78ecb

    SFDC Lead Assignment Rule Not Updated

      Hey Marketo Community -

      We recently updated our lead assignment rules in Salesforce and have our Marketo org set up to use the lead assignment rules as defined in Salesforce. The issue, we made changes to our assignment last week and they are still somehow getting assigned to the previous entry instead of the new one.

       

      Example:

       

      Marketo Sync changed Lead Owner (using assignment rule) from Marketo Syncto Matt ____

       

       

      Comment   ·  Like   · 

      But we don't have a single rule that applies to Matt anymore...it is now Sydney. I went through the documentation to see if there was someway to refresh the sync between Marketo and Salesforce if they've gotten out of step somehow but don't see anything in the release notes/documentation.
      Any help you guys can give would be greatly appreciated.
      thanks,
      Megan