7 Replies Latest reply on Mar 9, 2017 8:58 AM by Grégoire Michel

    Engagement program - same email in multiple streams

      Am I right in thinking that if I have the same email in two streams in the same engagement program there is nothing stopping a lead from receiving the email twice? i.e. each email can only be sent to a lead once within a stream, but this rule doesn't apply across multiple streams in the same engagement program?

       

      I guess i can solve the issue using a smart campaign nested in an engagement program - but I only need to do that if my assumption above is correct.

       

      Can someone more knowledgeable than I please confirm?

       

      Many thanks