I feel this question belongs to products rather than to Marketing central More people would be likely to answer.
On the second point, you can override the communication limits in a smart campaign. This done when you edit the smart campaigns settings in the schedule tab
ON the first one, there is no easy solution. I would probably create an additional workspace that can access the 2 partitions and send the email from this workspace.
Thank you! im new here so didnt realise there was a difference, sorry! Appreciate the reply.
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We have 23 country workspaces and lead partitions in our environment. First we created a smart list for this (and add new email addresses as needed):
Then, as part of our standard country lead routing campaigns, this is the first choice in the flow step:
Now that we have the required team members part of this list and lead partition, we just make sure that this lead partition is accessible from every workspace:
When testing, we turn off the communication rules checkbox within the qualification rules. Obviously, that could be error-prone as someone may forget to re-enable it. Ideally, it would be great to have an attribute within the lead record to "ignore" communication rules.
Thank you - thats super helpful. Much appreciated!