1 Reply Latest reply on Mar 7, 2017 12:32 PM by Josh Hill

    We paused SFDC sync with Marketo - Best way to re-sync?

    Nicholas Dureault

      SITUATION:

      We paused our SFDC connection from Marketo for a few months and now we want to connect it back.  I'm concerned that when we re-connect Marketo, Marketo will take priority and overwrite any changes to lead/contact objects that have changed in both Marketo and SFDC during the time both systems have been disconnected.

       

       

      GOAL:

      What we want are any changes that have happened in SFDC since we disconnected to now update into marketo without Marketo overwriting or taking priority.

       

       

      POSSIBLE SOLUTION:

      I've been thinking about updating the SFDC connection to restrict to 'read-only' but am concerned that it will only update on a change-by-change basis.

       

      Does anyone have experience with this and what would this look like?

        • Re: We paused SFDC sync with Marketo - Best way to re-sync?
          Josh Hill

          Please read the docs on the sync process. Marketo wins in certain cases.

           

          Marketo will receive a flood of data from SFDC. Depending on your Marketo db, SFDC may also receive a flood. Your sync may be backlogged by several days if you do not take this into account.

           

          • Reduce fields that will be visible to Marketo (SFDC side)
          • Dedupe on  both ends.
          • Consider using the Do Not Sync on either side - you will have to ask Support for help. Lots of threads on that. This will further constrain who can sync over.