2 Replies Latest reply on Apr 4, 2014 5:48 PM by 51201

    GotoWebinar/Salesforce Sync

      Hi,

      I set up a new campaign for a webinar via gotowebinar that has a campaign set up in salesforce. i have linked this to the event i created in marketo, however nothing is appearing in the registrants portion although we do have registrants. does anyone know why this may not be lyncing up??

      thank you!


        • Re: GotoWebinar/Salesforce Sync
          Grant Booth

               The Marketo Program to SFDC Campaign sync relies on the general bi-direction sync with SFDC to do it's updates - this is part of what makes it so efficient with API calls compared to using flow steps like Add to SFDC Campaign or Change Status in SFDC Campaign. However, because of this it can take some time for the updates to occur, depending on the size of your lead database, how busy your sync is, and whether or not there's a backlog. If the members don't show up after an hour or so, I recommend checking in Admin > Salesforce to see if your sync is failing (the last attempted sync time will show up in red in the top-right if it failed).

          • Re: GotoWebinar/Salesforce Sync
            If you are using Marketo Landing Pages, you will need to use "change program status = Webinar > Registered" to move marketo landing page registrants to GoToWebinar. Hope that helps! - Jeff