9 Replies Latest reply on Mar 4, 2017 1:40 AM by Sanford Whiteman

    New leads over-writing leads - how to stop that?

      Hi there!


      We're currently working on forms that our Door-to-door folks can use on iPads as they door-knock.


      This is an example of one such form:



      What we encounter with Door-to-Door efforts is people are hesitant to give their email address. In testing, we've found that including a generic "noemail@gmail.com" or something similar updates an existing lead with that same test email address, instead of creating a new one.

      Is there a way around that?

      We also tried making the email field not required and running tests that way too, but the same thing seems to be happening. New leads are not created - it's just updating existing leads.


      Has anyone encountered this and if so, have you found a solution?