2 Replies Latest reply on Feb 28, 2017 12:45 AM by Grégoire Michel

    a global rule to avoid lead owner change for certain campaigns

    Teresa Hsu

      Is there any way to create one global smart campaign that will precede any other smart campaigns?

      We currently use auto Lead Assignment in SFDC.  Whenever there's a lead comes in, it will auto assign/re-assign to the lead owner based on their territories.  However, there are certain leads, we should never change the owner.  Instead of having a flow step for each of our campaigns to avoid lead re-assignment happens, is there anyway we can just set up a global rule that catches all?