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Engagement Program by User Activity

Question asked by 4bcec671427b8af19c578549ad2bf980d34189a2 on Feb 24, 2017
Latest reply on Feb 28, 2017 by 4bcec671427b8af19c578549ad2bf980d34189a2

Hi,

 

we want to prepare an engagement program so that it follows this logic:

 

1. User receives first email. // If they don't engage they get a new version of the first email 5 days later///

2. If the user engages with one product, they receive an email specific to that product 3 Days later (this works for 4 different products) /// If the user does not engage with the product-specific email, they get a resend a week later.

 

I have been studying and reading product docs, training notes, and the definite guide available for download but I can't find a way to set up the logic above!

 

We would like to test and launch this soon, so any advice is welcome.

 

Please help!

 

Thanks,

Mercedes

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