5 Replies Latest reply on Feb 20, 2017 12:03 PM by cea167e1d810cae8b6a1a1d403e42d8b8df97da1

    Inaccurate Information Submitted on Forms - How Are You Handling It?

      Hi all,

       

      We're implementing forms on our site and wondering how everyone is accounting for information submitted on forms that doesn't match what's on the lead record. For example:

      1. A lead name Jessica exists in the database
      2. Jessica wants to download a piece of content from our website
      3. Jessica is in our CRM but the form doesn't populate her first name
      4. Jessica enters her first name as Karah
      5. Jessica first name is overwritten as Karah in the CRM

       

       

      Any insight as to how others are dealing with this is appreciated!