2 Replies Latest reply on Feb 13, 2017 4:30 AM by Sarah Lundy

    Correcting invalid email addresses in CRM creating duplicates

    Sarah Lundy

      Hi,

       

      Our client instance is fed from a bespoke CRM API.

      Emails that are invalid and consequently corrected by the client by their branch receptionists happens straight into the CRM. These corrections are causing duplicates to happen in Marketo.

      Can anyone suggest a fix for this please - as if we correct the email address straight into Marketo this again causes a duplicate by the API then creating a new lead on the overnight update.

       

      Thanks

      Sarah