Hi all,
Is anyone having troubles with submitting forms lately? At least we (Deloitte Netherlands) do.
Case is: someone is trying to fill out a form, clicks on the submit button, but nothing happens. No thank you page, and in the activity history on that lead doesn't show anything.
The page stucks at the landing page (form). It has nothing to do with smart campaigns that by accident are not activated.
Our assumption is that it has something to do with versions of web browsers, and that Marketo is not covering all versions.
The problem seems to get bigger, since we are getting more feedback on this from people who are trying to submit a form.
Please contact me if you are having the same issues, or if you have an idea how to solve this.
Marketo on their side are not very helpfull in this one, unfortunately...
I am testing a lot myself with different browsers, different email addresses etc. and have seen it happening too, so you're not the only one. I typically see it happening when I'm testing. I fill out a form, I am directed to a thank you page and then I click the Back button to fill out the form another time for yet another test, for example. This leads me to think it has to do with the cookie stored on my local machine. When I use an Incognito window in my browser it works as expected. I have no clue so far yet why the form won't be filled out a second time though.