5 Replies Latest reply on Jun 12, 2018 3:33 PM by Grégoire Michel

    What causes smart program syncing to SFDC to create duplicate lead?

      In one of my programs where I am syncing a lead to an SFDC queue, I'm seeing many instances of "Skipped created a duplicate lead xxx and assigned it to Queue".  What causes this and how I can prevent this from happening? This ends up causing extra work of cleaning duplicate leads in SFDC.