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Skipped execution due to that the lead XXXXX is not a sfdc lead/contact

Question asked by Teresa Hsu on Jan 26, 2017
Latest reply on Jan 27, 2017 by Dory Viscogliosi

I got this error message --  Skipped execution due to that the lead 1584242 is not a sfdc lead/contact

The lead filled out the form and I have a smart campaign to sync the activity over to SFDC.

This lead was merged at some point, deleted at some point and converted at some point.  This is actually one of our employee tried to test the campaign.  There is another lead with a different email address exists in SFDC, but same lead name and company name.

Even if all those happened, I would assume if Marketo cannot find any matching records in SFDC, it would create a new lead.  However, that's not happening.

Does anyone know what that error message means?

Shouldn't Marketo create new lead when it can't find any match lead/contact in SFDC?

 

Thanks!

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