9 Replies Latest reply on Jan 26, 2017 1:53 PM by Dory Viscogliosi

    Adjust the soft bounce threshold.

      Hi All,


      I've been having issues with hard and soft bounces as I currently dont have a designated IP yet. I understand that if an email soft bounces 3 times within 3 months it becomes a hard bounce.


      Is there any possibility to adjust the threshold of soft bounces before it turns to a hard bounce? Such as 6 soft bounces in one month=hard bounce?