3 Replies Latest reply on Jan 22, 2017 11:14 AM by Devraj Grewal

Program summary within default program says fewer members than campaign level does

2cdd653dfbb36f8dc56d44bf4eb9ffcb74c466e4 Sep 12, 2017 2:22 PM

Hi,

The program summary when I click on my default program lists fewer numbers of members, click through rates etc. than I see on the smart campaign levels within that program. Does Marketo generate these numbers within the first few minutes of sending out the campaign and not update them? I tried refreshing this view and none of the numbers updated.

Thanks

Re: Program summary within default program says fewer members than campaign level does

Devraj Grewal Jan 18, 2017 10:44 AM (in response to 2cdd653dfbb36f8dc56d44bf4eb9ffcb74c466e4)

Rachel,

Members of a smart campaign local to the program, do not automatically become members of the parent default program. That may explain why you have more members in the smart campaign than in the parent program.
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- Re: Program summary within default program says fewer members than campaign level does
  
  2cdd653dfbb36f8dc56d44bf4eb9ffcb74c466e4 Jan 22, 2017 1:15 AM (in response to Devraj Grewal)
  
  That's so interesting, why wouldn't a member of a smart campaign t oa local program not being a member of the parent default program? What constitutes membership for the parent program?
  
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  - Re: Program summary within default program says fewer members than campaign level does
    
    Devraj Grewal Jan 22, 2017 11:14 AM (in response to 2cdd653dfbb36f8dc56d44bf4eb9ffcb74c466e4)
    
    The smart campaign is just local to the program. In order for the leads to become members of the program, you need to change their program status using a "Change Program Status" flow step.
    
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