1 Reply Latest reply on Jan 13, 2017 11:37 AM by Sanford Whiteman

    Multiple devices associated with an email address

    Karen Black

      If someone has 2 or 3 devices and is using all of them while looking at the web ( not the same time of course) are they all linked to the same email address?  And if so, will their activity from all these devices be included in that leads activity log?

        • Re: Multiple devices associated with an email address
          Sanford Whiteman

          You should move the question to Products.  "Marketing Central" is supposed to be for topics across the discipline as opposed to Marketo-product-specific questions -- and yes, this is confusing.

           

          The answer is yes, multiple devices -- and multiple browsers on each device, like Chrome, Firefox, and IE on a desktop -- can all be associated with the same person in Marketo, and all activities are consolidated under the same lead.

           

          But the association must happen separately in each browsing context, that is, the person must click a Marketo email, fill out a form, or be programmatically associated in each context or else they'll remain anonymous in that context.  It's for this reason that you should never send out direct links to assets like PDFs, since you will never get the fullest number of associated cookies that way.

          1 of 1 people found this helpful